This thread is not about viruses. Stay on topic please.
Does your modem have an ethernet port as well as a USB port? Connect it to your computer using an ethernet cable and see if that helps. The modem itself does not perform any kind of port/connection blocking, so if you are certain that there are no software firewalls activated, your ISP is probably blocking incoming connections. You will need to contact them in that case and ask to have TCP port 10052 opened.
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With our extreme gelatinous apology,
We beg to inform your Imperial Majesty,
Unto whom be dominion and power and glory,
There still remains that strange precipitate
Which has the quality to resist
Our oldest and most trusted catalyst.
It is a substance we cannot cremate
By temperatures known to our Laboratory.
~ E.J. Pratt
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